Multifamily Roof Replacement Playbook

Why Phasing Matters

Multifamily properties can't close for a roof replacement. Tenants live, work, and move around the property daily. A successful replacement project treats phasing as the core operational concern - not an afterthought.

Phase 1 - Portfolio Walk

Before any scope is priced, we walk every building in the property. Goals:

• Identify priority buildings (most-damaged or worst condition)
• Note constraints (close neighbors, limited staging space, HVAC units)
• Estimate square footage per building for material logistics

Phase 2 - Insurance Claim Coordination

Where storm damage applies, documentation must be block-by-block. Adjusters want to see which buildings sustained damage and to what extent. Portfolio-wide claims require building-level evidence.

Phase 3 - Scheduled Production

With scope approved, we build a phased production schedule:

• Order of buildings (priority-driven)
• Crew sizing per building
• Material delivery sequencing (to avoid stockpile disruption)
• Tenant-notice distribution per phase

Phase 4 - Tenant Communication

Every building gets:

• A printed phased schedule with dates
• A tenant-notice letter in English (and Spanish if applicable)
• Contact information for questions
• Quiet-zone expectations

Phase 5 - Daily Operations

On production days, our crews:

• Arrive at defined times (no dawn starts)
• Contain debris with ground tarps and nets
• Maintain clear walkways and entrances
• Conclude by scheduled end-time
• Leave no loose debris overnight

Closeout

Each building gets final walk + punch list + photo-keyed closeout report. Portfolio-level roll-up documentation is delivered to the asset-management team.

Red Flags To Avoid

• Crews that show up without notice
• Contractors who price "portfolio average" instead of building-level
• Material staging that blocks parking or fire lanes
• No tenant communication plan